Diary Study SaaS Tool

A robust discovery, design, and development for a remote UX research SaaS app

We worked with our partners in crime at UX Spot to bring to life a comprehensive remote UX research SaaS platform for running diary study methodologies called Recap. The project aimed to create a seamless experience for target consumers in China & APAC to participate in research projects and capture in-the-moment insights using their mobile phones through an iOS and Android app to complete a series of tasks using videos and photos to tell their stories. In addition to the qualitative data of video responses, tasks can be created with Likert scale questions to capture additional quantitative insights.

A user-friendly client web dashboard to oversee task submissions

A web dashboard is accessed on the client side to create the research projects and their tasks and invite the target participants. Clients have a real-time overview of all participants, their demographic details as they sign up and accept the project, and the status of their completed tasks.

Projects can be viewed from many lenses, allowing clients to view submissions as they come in by order, by participant, or by a specific task. The experience is fast and easy to use, providing rich functionality and a clear project overview.

Watch, review, and analyze video task submissions with AI transcriptions and translations

Each video task can be played back in the client dashboard web application in real time as the participants complete each task and submit them through the mobile app. The Recap client dashboard is available in English and Chinese, with automated transcription of the participant's spoken words. For English researchers analyzing the dashboard there is the added feature of translations for the transcriptions, so understanding Chinese is unnecessary. Recap is the first remote tool for international research teams to run and manage UX research projects in China without understanding the language.